Privacy policy

Information pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR)

Last updated: October 2026

Protecting your personal data is important to us. Here you can find out which data we process, when and for what purposes, and what rights you have.

1 Controller

The controller responsible for data processing is: Hauserhof, Manuel Wierer (sole proprietorship), Oberrasnerstraße 1, 39030 Rasen-Antholz (BZ), Italy. E-mail: info@hauserhof.bz, phone: +39 377 390 17 02.

No data protection officer has been appointed.

2 Enquiries and contact

If you contact us via the enquiry form, by e-mail or by phone, we process the data you provide (e.g. name, e-mail address, phone number, travel dates, number of people and your message) in order to answer your enquiry and send you an offer.

The legal basis is Art. 6(1)(b) GDPR (pre-contractual measures at your request). If no booking is made, we delete your data no later than 12 months after the enquiry has been dealt with.

3 Booking and stay

If you book with us, we process the data required for the contract and the stay: name, address, contact details, travel dates, payment details and, for all guests, the details from a valid identity document (in particular name, date and place of birth, nationality, type and number of the document).

The legal bases are Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(c) GDPR (legal obligation). These obligations include in particular reporting guests to the police authorities via the “Alloggiati Web” portal within 24 hours of arrival (Art. 109 of the Italian Consolidated Law on Public Security, TULPS), reports relating to the local tax and the statistical survey of guest arrivals (to the municipality and the provincial statistics institute ASTAT), and tax and accounting obligations.

Without this information we cannot carry out the stay.

4 Guest Pass

For the digital Südtirol Alto Adige Guest Pass, we pass the necessary guest data to the service provider responsible for issuing and managing it. The provider issues the pass and makes it available to you on your mobile phone at check-in. The legal basis is Art. 6(1)(b) GDPR. Information about the Guest Pass and the data processing involved is available at suedtirol-guestpass.info.

5 Visiting this website

Server log files: when you visit our website, our hosting provider automatically processes the technical data transmitted by your browser (IP address, date and time, page requested, browser type and operating system). This is necessary to deliver the website, for security and for stable operation. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in the secure and error-free operation of the website). Log files are deleted after [retention period to be confirmed with Imagine GmbH]. Hosting provider: Imagine GmbH, registered office at 39030 Percha, Zum Hohen Kreuz 8.

Cookies: our website only uses technically necessary cookies, to the extent they are required for operation (e.g. to store your language setting). No consent is required for these. We do not use cookies or tools for audience measurement, analytics or advertising.

Fonts: the fonts used on the website are loaded from our own server. No connection to third-party servers is established.

External links: our website contains links to external sites (e.g. map service, Instagram, tourism organisations, Guest Pass). By clicking them you leave our website; the respective operators are solely responsible for data processing there. Content from these providers is not automatically embedded in our website.

6 Recipients of your data

We only pass on your data where this is necessary for the purposes stated or required by law: to authorities (police, municipality, provincial statistics institute, tax authorities), to our tax adviser or accountant, to technical service providers for hosting and e-mail (Imagine GmbH, Percha) who act as processors on our instructions, and to the Guest Pass service provider. Beyond that, we do not pass on your data to third parties.

7 Transfers to third countries

We do not transfer your personal data to countries outside the EU or the European Economic Area.

8 Retention period

Enquiries without a booking: up to 12 months after the enquiry has been dealt with.
Booking and contract records: in accordance with statutory retention periods; in Italy these are generally 10 years for accounting records (Art. 2220 of the Italian Civil Code).
Guest reports and reports to authorities: for as long as the legal requirements demand.
Server log files: see section 5.

Once the periods have expired, we delete or anonymise the data.

9 Your rights

You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21). Where processing is based on your consent, you can withdraw it at any time with effect for the future. Please contact us at info@hauserhof.bz.

10 Right to lodge a complaint

You have the right to lodge a complaint with a data protection supervisory authority, in particular in the EU member state of your habitual residence. In Italy, this is the Garante per la protezione dei dati personali (www.garanteprivacy.it).

11 Provision of data and automated decision-making

To handle an enquiry and carry out a booking we need the data stated above; for the reporting of guests, providing it is a legal requirement. Without this data no contract can be concluded or performed. There is no automated decision-making, including profiling.

12 Changes

We update this privacy policy when our website, our processes or the legal situation change. The current version applies.