HauserHof Menu

General terms and conditions

Last updated: October 2026

1 Scope

These general terms and conditions apply to the booking and use of the three holiday apartments “Berg”, “Wald” and “Wiese” at Hauserhof, Oberrasnerstraße 1, 39030 Rasen-Antholz. The contracting party is the operator named in the legal notice.

2 Prices

All prices are per apartment and per day. The prices stated on our website or in our offer at the time of booking apply.

The price includes accommodation, bed linen, heating, water, gas and electricity, cleaning (including final cleaning) and all fees and taxes, except for the local tax.

The local tax is charged separately: €2.50 per person and day from the age of 14. The municipal regulation in force at the time of the stay applies.

3 Occupancy and minimum stay

The prices apply to the standard occupancy of 4 people; a maximum of 6 people is possible. They remain the same if the apartment is occupied by fewer than 4 people. For each additional person from the 5th person onwards, a supplement of €20–30 per day applies, depending on the season.

Stays of 7 nights or more are ideal. Stays of 3 nights or more are possible on request; shorter stays are not possible.

4 Payment

We accept credit cards (except American Express and Diners Club), debit cards, bank transfers and cash, the latter within the cash limit applicable in Italy. The deposit (Angeld) is payable at the time of booking (see section 6); please settle your bill on the evening before departure or on the day of departure.

5 Arrival and departure

On the day of arrival, the apartments are ready from 4:00 pm. On the day of departure, we ask you to vacate the apartment by 9:30 am.

Due to legal reporting obligations, all guests must present a valid identity document on arrival.

6 Booking

Enquiries made via our website or by e-mail are non-binding. The booking becomes binding once the confirmation deposit has been received and we have sent you the booking confirmation. The deposit amounts to 30% of the agreed total price. It is not refunded in the event of cancellation but is set against the cancellation fees.

7 Cancellation policy under Art. 1382 of the Italian Civil Code

There is no right of withdrawal under the Italian Consumer Code. However, we grant you a right to cancel under the following conditions, pursuant to Art. 1382 of the Italian Civil Code:

  • Cancellation from the date of booking up to 30 days before arrival: only the deposit is retained (30% of the agreed total price).
  • Cancellation between 30 and 7 days before arrival: 50% of the agreed total price.
  • Cancellation less than 7 days before arrival: 100% of the agreed total price.
  • No-show or early departure: the full price for the entire booked period is payable.

These conditions apply regardless of whether we are able to re-let the cancelled apartment.

Please let us know in good time if you are unable to take your holiday.

8 Note on consumer protection

Express reference is made to Articles 45–67 of the Italian Consumer Code (Legislative Decree 206/2005).

9 Travel cancellation insurance

We recommend taking out travel cancellation insurance when you book your stay. It can cover cancellation fees, so you can look forward to your holiday with complete peace of mind.

10 House rules

  • Smoking: smoking is not permitted anywhere in the house, including the apartments. You are welcome to smoke on the terrace or on your balcony.
  • Pets: the animals on our farm enjoy their peace and quiet, so we are unable to accommodate pets.
  • Waste separation: please separate your waste; separate bins are provided.
  • Damage: things can always go wrong. If a special final cleaning is necessary, or if something breaks in the apartment or on the farm, please let us know straight away and we will find an uncomplicated solution together.

11 Südtirol Alto Adige Guest Pass

Upon completion of the accommodation contract, the guest receives the Südtirol Alto Adige Guest Pass (hereinafter “Guest Pass”). It is issued digitally and sent to the guest’s mobile phone at check-in. Under South Tyrolean Provincial Government Resolution no. 732/2022, the Guest Pass is valid for the entire stay, from 0:00 on the day of arrival until 24:00 on the day of departure.

The Guest Pass covers the use of all public transport within the “südtirolmobil” network area as well as additional services that vary depending on the tourism organisation. Detailed information is available at suedtirol-guestpass.info.

The sole South Tyrol-wide provider of the Guest Pass is the Mobilitätskonsortium (mobility consortium), appointed as the single coordinating body under the above-mentioned Provincial Government resolution by the South Tyrolean Association of Tourism Organisations (LTS) on 16 November 2022. Details of the additional services and the terms of use of the Guest Pass are communicated by the third party responsible for issuing and managing it.

12 Liability

We make every effort to provide correct and complete information on this website. However, we accept no liability and give no guarantee that the information provided is up to date, correct or complete, and we reserve the right to make changes or additions without prior notice. The respective offer or booking confirmation is binding. Despite careful checking, we accept no liability for the content of external links; the operators of the linked pages are solely responsible for their content.

13 Governing law

This contract is governed by Italian law. Mandatory consumer protection provisions of the country in which the guest has their habitual residence remain unaffected; for consumers, the statutory places of jurisdiction apply.

14 Data protection

Information on how we process your personal data can be found in our privacy policy.